Southern California is home to a diverse and thriving small to mid-size business (SMB) sector, ranging from tech startups and healthcare providers to law firms, real estate agencies, manufacturers, and produce distributors. These businesses increasingly rely on robust, secure, scalable IT infrastructures, and staff helpdesk support to compete and grow.  As an IT managed service provider (MSP) serving this region we offer a comprehensive suite of services tailored to the unique demands and fast-paced environment of Southern California’s vibrant business landscape.  Following are the 10 essential core services we offer under our managed service agreement.   We will work with you to customize a plan that works best for your company.  

 A responsive, knowledgeable help desk is the backbone of any MSP offering. Southern California SMBs often operate around the clock or have partners working remotely across time zones.  

 We provide:

· Premium 24/7 technical support (phone, email, chat, remote access and onsite as needed)

· Standard 8 am to 5 pm standard technical support (phone, email, chat, onsite and remote access)

· English and Spanish support options for a diverse workforce

· Tiered escalation paths to resolve issues efficiently

· Quick Remote troubleshooting and on-site support when needed

Continuous network monitoring is essential to prevent downtime and ensure business continuity. Key services include:

· Proactive network health monitoring (servers, switches, routers, Wi-Fi)

· Bandwidth and traffic analysis

· Automatic alerts for failures or suspicious activity

· Network optimization and upgrades

· Secure Wi-Fi management for both staff and guest access

Cyber threats are increasing in sophistication and frequency, especially in populous regions like Southern California. 

We offer:

· Next-generation antivirus and endpoint protection

· Firewall management and intrusion detection

· Email security (spam filtering, phishing protection, encryption)

· Vulnerability assessments and penetration testing

· Security awareness training for employees

· Incident response planning and support

· Compliance management (HIPAA, PCI DSS, CCPA, etc.)

Cloud computing offers flexibility and scalability, which is crucial for SMBs.  

We provide:

· Cloud readiness assessments

· Migration to platforms such as Microsoft 365, Google Workspace, AWS, Azure

· Hybrid and multi-cloud architecture management

· Secure cloud file sharing and storage solutions

· Cloud backup and disaster recovery planning

Protecting critical business data from loss due to hardware failures, natural disasters (earthquakes, wildfires), or cyberattacks is non-negotiable in Southern California. 

Key offerings include:

· Automated, encrypted backups (on-premises and cloud-based)

· Rapid data restoration options

· Disaster recovery planning and regular testing

· Business continuity planning

MSPs manage and maintain all IT assets, ensuring maximum uptime and performance.

We provide: 

· Server and storage management

· Workstation and mobile device management (MDM)

· Hardware and software procurement and lifecycle management

· Patch management and updates

· Asset inventory and documentation

Small and mid-size businesses need expert guidance to align technology with business goals. 

We deliver:

· IT roadmapping and budgeting

· Technology assessments and recommendations

· Project management for upgrades and new implementations

· Digital transformation guidance

· Compliance and risk management consulting

While remote support resolves most issues, some challenges require a physical presence.  We provide: 

· Rapid-response on-site troubleshooting and repairs

· Hardware installations, network cabling, and wireless deployment

· Office relocations, expansions, or new site setups

· Emergency response for critical incidents

Managing relationships with third-party vendors can be time-consuming for SMBs.  

We offer:

· Procurement, renewal, and management of software licenses

· Vendor liaison and escalation for technology partners

· Contract and warranty management

Remote and hybrid work models are now standard.  

We help clients adapt by offering:

· Secure VPN and remote desktop solutions

· Cloud collaboration tools and secure file access

· Remote device monitoring and management

· Home office technology support

· Proactive Communication: Regular reporting, client education, and transparent service level agreements (SLAs) build trust and satisfaction. 

· Scalability: Services are flexible to grow with the client’s business.

· Documentation and Standardization: Well-documented procedures and processes ensure consistency and quick issue resolution.

· Continuous Training: Staff engage in ongoing training to stay ahead of technological advances and cyber threats.

· Community Involvement: Participation in local events, chambers of commerce, and business networking events to build relationships and trust.